Returns & Exchanges Policy

At Graceful Baby Boutique, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our returns policy below.

1. Eligibility for Returns
  • Return Window: You may return items within 30 days of the original purchase date.
  • Condition: Items must be unused, in their original packaging, and with all tags attached. Clothing must be free from any signs of wear or odor.
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2. Non-Returnable Items
  • Final Sale: Items marked as final sale or clearance cannot be returned.
  • Personalised Products: Custom or personalised items are not eligible for return unless they arrive damaged or defective

3. How to Return an Item
  1. Request a Return Authorisation: Contact our customer service team at ​[email protected] to request a Return Authorisation Number (RAN). Please provide your order number and details about the item(s) you wish to return.
  2. Prepare Your Return: Pack the item(s) securely in the original packaging, including all tags and any accessories or documentation.
  3. Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50.

4. Return Shipping Costs
  • Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the item is defective or we made an error in your order.
  • Original Shipping Charges: Original shipping charges are non-refundable.

5. Refund Process
  • Processing Time: Once we receive your returned item, please allow up to 7 business days for processing. Refunds will be issued to the original payment method.
  • Restocking Fee: We do not charge a restocking fee.

6. Exchanges
  • Policy: We currently do not offer direct exchanges. Please email us at [email protected] to discuss an exchange arrangement. 

7. Damaged or Defective Items
  • Reporting Issues: If you receive a damaged or defective item, please contact us immediately at gracefulbabyb.au or email us with a photo of the issue and your order number. We will arrange a replacement or refund at no additional cost to you.

8. Contact Us
For any questions or concerns regarding our returns policy, please reach out to our customer service team at:
Thank you for shopping with Graceful Baby Boutique!
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