We strive to make your shopping experience as smooth and enjoyable as possible. Here’s everything you need to know about our shipping and delivery process:
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1. Shipping Options
  • Standard Domestic Shipping:
    Delivery typically takes 3-5 business days. Standard shipping is available for all orders within Australia.
  • Express Domestic Shipping:
    For faster delivery, choose our Express Shipping option at checkout. Orders generally arrive within 1-2 business days. This option is available for most Australian locations.
  • International Shipping:
    We offer international shipping to select countries. Delivery times and rates vary based on your location. Please check the Australia Post International Shipping page for more details.

2. Shipping Costs
  • Domestic Orders:
    Standard Shipping: A flat rate of $11.95 per order.
    Express Shipping: A flat rate of $16.95 per order.
 
  • International/Overseas Orders:
    New Zealand: A flat rate of $18.00 per order.
    International: A flat rate of $25 per order.

International/Overseas orders - please check with your local post office or the AusPost website for time schedules and any duties or taxes. Graceful Baby Boutique does not cover taxes and duties for overseas countries. Please note Economy Air Does not provide tracking.

Once the order has been shipped Graceful Baby Boutique cannot accept responsibility for any loss, delay or damage to your parcel. 

3. Order Processing Time
  • Order Processing:
    Orders are typically processed within 1-2 business days. During peak periods or promotional events, processing times may be slightly longer.
  • Order Confirmation:
    Once your order is processed, you will receive a confirmation email with tracking information.

4. Tracking Your Order
  • After your order has shipped, you will receive a tracking number via email (Please note Economy Air Does not provide tracking). You can use this number to monitor your order’s progress and estimated delivery date.

5. Delivery Times
Our regular shipping provider is Australia Post. Below is a guide for estimated delivery times:
  • Domestic:
    Standard Shipping: 3-5 business days.
    Express Shipping: 1-2 business days.
          Further information about delivery can be found here

  • International:
    Delivery times vary by country so please allow plenty of time for delivery. You can visit the Australia Post website here for further information.

Please note that the above delivery times cannot be guaranteed and are a guide only. Deliveries during peak periods may also take longer.

6. Delivery Issues
  • Incorrect Address:
    Please ensure that your shipping address is correct at checkout. Graceful Baby Boutique is not responsible for lost or delayed packages due to incorrect addresses provided by the customer.
  • Missing or Damaged Items:
    If your order is missing items or arrives damaged, please contact us at [email protected] within 7 days of receipt. We will work with you to resolve the issue as quickly as possible.

7. Returns and Exchanges
  • For information on returns and exchanges, please refer to our Returns & Exchanges page. Make sure to review our policy to understand the process and eligibility requirements.
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8. Contact Us
  • If you have any questions or concerns about shipping and delivery, please contact us at [email protected]. 
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